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byCensusBureaueldrepresentativesMostU.S.addressesselectedortheACSwillreceiveinthemailAprenoticeletterInstructionstocompletetheACSonlineAremindercardAreplacementACSquestionnairepacketithequestionnaireisnotcompletedonlinewithin2weeksomailingAsecondremindercardiasurveyisnotcompletedwithin4weeksoinitialmailing9TelephoneFollow-UporSurveysNotCompletedThetelephoneollow-upoperationisconductedapproximately6weeksaterthesurveyinstructionsaremailed.TheCensusBureauwillattempttoobtaintelephonenumbersandconducttelephoneinterviewsoralladdressesthathavenotrespondedonlinebymailorbytelephone.ThetelephonecallsareassignedtooperatorsatoneothethreeCensusBureaucallcenterslocatedinHagerstownMarylandJefersonvilleIndianaorTucsonArizona.Censusoperatorsmakenumerousattemptsatdiferenttimesothedayeveningandonweekendstocontactanaddresstocompletethesurveyoverthephone.PersonalVisitFollow-UporSurveysNotCompletedorAddressesWithPostOfceBoxMailDeliveryFollowingthetelephoneoperationasampleistakenromtheaddressesthathavenotrespondedonlinebymailorbytelephoneandorthoseaddresseswithpostoceboxmaildelivery.Theseaddressesarevisitedwhowillconducttheinterviewinperson.PersonalVisitorPeopleLivinginGroupHousingAsampleopeoplelivingingroupquartersacilitiessuchascollegedormitoriesnursinghomesandprisonsarealsointerviewedinpersontoensurecoverageoeveryoneinthecountry.TelephoneFollow-UporFormsReturnedIncompleteAterthereturnedormsaredeliveredtotheCensusBureausNationalProcessingCenterandviatheInternettheyarereviewedorcompleteness.Formswithmissingitemsarereerredtothetelephonecallcentersortelephoneollow-up.CensusBureauoperatorsmakenumerousattemptsatdiferenttimesothedayandeveningtocontactanaddresstocollectthemissinginormation.AllitemsontheormareimportantandtheCensusBureaumakeseveryeforttocollectcompleteinormationromeveryaddressinthesample.