Industry Statistics Sampler
NAICS 56142
Telephone call centers

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Definition	Data from the Economic Census					Annual data
	Employers	Nonemployers	Compare to '97	States	Products, Size, etc.

Employers: 2002
Table includes only establishments of firms with payroll. Nonemployers are shown below. Introductory text includes scope, methodology, non-sampling error, and confidentiality protection. For descriptions of column headings and rows (industries), click on the appropriate underlined element in the table.
NAICS code	Description	Estab- lish- ments	Sales ($1,000)	Annual payroll ($1,000)	Paid employees

56	Administrative & support & waste management & remediation service	350,583	432,577,580	206,439,329	8,741,854
561	Administrative & support services	331,921	381,268,304	194,207,071	8,410,033
5614	Business support services	34,735	43,978,782	17,617,080	769,999
56142	Telephone call centers	5,696	13,393,023	7,173,757	413,912
561421	Telephone answering services	2,352	2,108,501	1,376,657	65,559
561422	Telemarketing bureaus	3,344	11,284,522	5,797,100	348,353

Nonemployers: 2002
Data based on 2002 Nonemployer Statistics. Table includes only firms subject to federal income tax. Nonemployers are businesses with no paid employees. Introductory text includes scope and methodology. For descriptions of column headings and rows (industries), click on the appropriate underlined element in the table.
NAICS code	NAICS Title	All firms		Nonemployers				Employers
		Establish- ments	Receipts ($1,000)	Establishments		Receipts		Establish- ments	Sales ($1,000)
		Establish- ments	Receipts ($1,000)	Number	% of all	$1,000	% of all	Establish- ments	Sales ($1,000)
N = Not available
56	Administrative & support & waste management & remediation service	1,613,290	459,487,355	1,262,707	78.3	26,909,775	5.9	350,583	432,577,580
561	Administrative & support services	1,576,238	407,093,815	1,244,317	78.9	25,825,511	6.3	331,921	381,268,304
5614	Business support services	210,662	48,438,941	175,927	83.5	4,460,159	9.2	34,735	43,978,782
56142	Telephone call centers	17,069	13,624,851	11,373	66.6	231,828	1.7	5,696	13,393,023

Definition: NAICS 56142 Telephone call centers

This industry comprises (1) establishments primarily engaged in answering telephone calls and relaying messages to clients and (2) establishments primarily engaged in providing telemarketing services on a contract or fee basis for others, such as promoting clients' products or services by telephone; taking orders for clients by telephone; and soliciting contributions or providing information for clients by telephone. Telemarketing establishments never own the product or provide the service that they are representing and generally can originate and/or receive calls for others.

Cross-References. Establishments primarily engaged in--

Providing paging and beeper transmission services--are classified in Industry 51721, Wireless Telecommunications Carriers (except Satellite);
Organizing and conducting fundraising campaigns on a contract or fee basis, that may include telephone solicitation services--are classified in Industry 56149, Other Business Support Services; and
Gathering, recording, tabulating, and presenting marketing and public opinion data, that may include telephone canvassing services--are classified in Industry 541910, Marketing Research and Public Opinion Polling.

Historical comparability

NAICS 56142, Telephone call centers, is comparable between 2002 and 1997.

In comparisons with data before 1997, 1997 NAICS 56142 corresponds to the sum of multiple SIC codes. See the Bridge Between 1997 NAICS and 1987 SIC.

Comparative Statistics: 2002 and 1997

Data are in current dollars and have not been adjusted for inflation. Table includes only establishments of firms with payroll. Introductory text includes scope, methodology, non-sampling error, and confidentiality protection. "% change" rows show percent change between 1997 and 2002.
1997 NAICS code	1997 NAICS Description	Year	Establishments	Sales ($1,000)	Annual payroll ($1,000)	Paid employees

56142	Telephone call centers	2002	5,696	13,393,023	7,173,757	413,912
		1997	6,271	11,982,655	4,573,680	292,315
		% change	-9.2	11.8	56.8	41.6

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Industry
Snapshot

Geographic Distribution -- Telephone call centers: 2002

Data for the Administrative & support & waste management & remediation service sector are published for the U.S., states, metropolitan areas, counties, places, and ZIP Codes.

Table includes only establishments of firms with payroll. Nonemployers are shown above. Introductory text includes scope, methodology, non-sampling error, and confidentiality protection. For descriptions of column headings and rows (industries), click on the appropriate underlined element in the table.

Other
Indus-
tries

Description

Estab-
lish-
ments

Sales
($1,000)

Sales
% of
U.S.

Sales
per capita
($)

Annual
payroll
($1,000)

Paid
employees

United States

5,696

13,393,023

100.00

7,173,757

413,912

Florida

432

1,595,691

11.91

863,408

44,763

Texas

474

1,355,670

10.12

702,124

47,481

California

671

1,139,838

8.51

439,297

24,699

Pennsylvania

278

653,213

4.88

340,320

23,556

Ohio

210

478,728

3.57

272,530

13,824

Virginia

129

450,137

3.36

207,530

11,671

Arizona

154

444,692

3.32

287,034

15,335

Illinois

226

437,514

3.27

223,734

11,242

Utah

412,578

3.08

177

248,117

11,657

New York

336

402,827

3.01

220,273

12,714

Maine

385,562

2.88

297

158,365

5,924

Colorado

122

376,576

2.81

208,113

9,602

New Jersey

175

355,168

2.65

177,946

14,606

Nebraska

316,468

2.36

183

183,332

12,212

Iowa

311,008

2.32

106

150,363

9,956

Wisconsin

101

287,752

2.15

157,893

10,405

Georgia

132

278,611

2.08

179,320

9,259

Minnesota

108

252,807

1.89

111,960

7,938

Missouri

108

249,424

1.86

135,388

6,688

Oklahoma

241,300

1.80

121,202

10,544

Maryland

213,623

1.60

97,750

4,990

Washington

123

209,901

1.57

168,921

6,707

North Carolina

100

197,945

1.48

132,693

6,991

Massachusetts

151

185,898

1.39

214,178

12,685

Tennessee

169,257

1.26

120,022

5,416

Alabama

168,364

1.26

77,838

5,762

Kansas

153,448

1.15

122,016

6,502

Oregon

152,409

1.14

106,198

4,547

Indiana

102

144,853

1.08

69,047

4,317

West Virginia

140,957

1.05

72,198

5,241

Arkansas

140,204

1.05

40,732

3,292

Connecticut

97,291

0.73

69,194

2,933

South Carolina

94,704

0.71

60,786

4,420

South Dakota

87,780

0.66

115

43,474

1,783

Louisiana

87,155

0.65

37,456

3,381

Idaho

60,047

0.45

31,943

1,838

Nevada

55,875

0.42

50,706

2,626

Kentucky

54,444

0.41

30,802

2,422

North Dakota

45,742

0.34

23,948

1,676

New Hampshire

36,063

0.27

15,777

800

New Mexico

35,968

0.27

24,644

1,462

Montana

30,344

0.23

13,025

1,603

Vermont

27,462

0.21

10,269

333

Rhode Island

19,593

0.15

9,322

1,214

Mississippi

17,614

0.13

8,441

500

District of Columbia

16,871

0.13

5,594

273

Wyoming

11,056

0.08

12,430

961

Hawaii

5,220

0.04

2,505

162

All other states, including those below

143

307,371

2.30

113,599

4,999

Michigan

126

(2500-4999)

Delaware

(500-999)

Alaska

(20-99)

Products Lines for Telephone call centers
Product code	Product description	Sales of this line ($000)	Percent of industry sales (%)
30000	Industry total	13,393,023	100.00
37722	Telemarketing (prov inbound/outbound-sell pro/take orders, etc)	11,193,654	83.58
37721	Tel answering (answering calls & relaying messages to clients)	1,970,613	14.71
	-Other	228,756	1.71

For more product detail, see the AFF links below for Product Lines

Products, Size, and Other Data from the Economic Census -- Telephone call centers
Series number	Title	Contents	Geography
EC02-00C-COMP	Comparative Statistics	2002 and 1997 data side by side on a comparable NAICS 1997 basis	US, states
EC02-56SL-LS	Product Lines	Product Lines by Kind of Business	US, states
EC02-56SS-SZ	Establishment and Firm Size	Receipts Size of Establishments	US
		Employment Size of Establishments	US
		Single Unit & Multiunit Firms	US
		Receipts Size of Firms	US
		Employment Size of Firms	US
		Concentration by Largest Firms	US
		Legal Form of Organization	US
EC02-56SX-SB	Miscellaneous Subjects	Exported Services by Selected Kind of Business	US, states
EC02-56SX-SB	Miscellaneous Subjects	Receipts by Class of Customer for Administrative & Other Support Services	US, states
EC02-56I-04	Industry Series	Preliminary data now superseded	US
BE02-00I-1	Business Expenses	Sales & Operating Expenses by Kind of Business (1997 NAICS Basis)	US
BE02-00I-1	Business Expenses	Relative Standard Errors for Sales & Operating Expenses by Kind of Business (1997 NAICS Basis)	US
EC02-56A	Geographic Area Series	Summary Statistics	US, states, counties, metros

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Data from the Other Census Bureau Programs -- NAICS 56142
Title (with link to data)	Frequency	Contents	Geography
County Business Patterns	Annual	Employees; payroll; number of establishments by employment size of establishment	US, states, metro areas, counties
Nonemployer Statistics	Annual	Number of establishments and sales of firms with no paid employees	US, states, metro areas, counties
Service Annual Survey: Administrative & Support and Waste Management & Remediation Services	Annual	Estimated Revenue for Employer and Nonemployer Firms	US
Statistics of U.S. Businesses	Annual	Number of firms, employees, payroll, (and revenue, for 2002 only) by employment-size of the enterprise	US, states, metro areas