U.S. Census Bureau
2002 Economic Census main page

Industry Statistics Sampler
NAICS 561421
Telephone answering services

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Definition Data from the Economic Census Annual data
Employers Nonemployers Compare to '97 States Products, Size, etc.
 
Employers: 2002
Table includes only establishments of firms with payroll. Nonemployers are shown below. Introductory text includes scope, methodology, non-sampling error, and confidentiality protection. For descriptions of column headings and rows (industries), click on the appropriate underlined element in the table.
Indus-
try
Detail
NAICS
code		 Description Estab-
lish-
ments		 Sales
($1,000)		 Annual
payroll
($1,000)		 Paid
employees
Go to this NAICS 56 Administrative & support & waste management & remediation service 350,583 432,577,580 206,439,329 8,741,854
Go to this NAICS 561 Administrative & support services 331,921 381,268,304 194,207,071 8,410,033
Go to this NAICS 5614 Business support services 34,735 43,978,782 17,617,080 769,999
Go to this NAICS 56142 Telephone call centers 5,696 13,393,023 7,173,757 413,912
  561421 Telephone answering services 2,352 2,108,501 1,376,657 65,559

 

Nonemployers: 2002
Data based on 2002 Nonemployer Statistics. Table includes only firms subject to federal income tax. Nonemployers are businesses with no paid employees. Introductory text includes scope and methodology. For descriptions of column headings and rows (industries), click on the appropriate underlined element in the table.
NAICS
code 		NAICS Title
 All firms Nonemployers Employers
Establish-
ments		 Receipts ($1,000) Establishments Receipts Establish-
ments		 Sales ($1,000)
Number % of all $1,000 % of all
N = Not available
56 Administrative & support & waste management & remediation service 1,613,290 459,487,355 1,262,707 78.3 26,909,775 5.9 350,583 432,577,580
561 Administrative & support services 1,576,238 407,093,815 1,244,317 78.9 25,825,511 6.3 331,921 381,268,304
5614 Business support services 210,662 48,438,941 175,927 83.5 4,460,159 9.2 34,735 43,978,782
56142 Telephone call centers 17,069 13,624,851 11,373 66.6 231,828 1.7 5,696 13,393,023
561421 Telephone answering services N N N N N N 2,352 2,108,501

 

Definition: NAICS 561421   Telephone answering services

This U.S. industry comprises establishments primarily engaged in answering telephone calls and relaying messages to clients.

Cross-References. Establishments primarily engaged in providing paging or beeper transmission services are classified in Industry 517211, Paging.

 

Historical comparability

Comparable   NAICS 561421, Telephone answering services, is comparable between 2002 and 1997.

For comparisons with data before 1997, see the Bridge Between 1997 NAICS and 1987 SIC.

 

Comparative Statistics: 2002 and 1997

Data are in current dollars and have not been adjusted for inflation. Table includes only establishments of firms with payroll. Introductory text includes scope, methodology, non-sampling error, and confidentiality protection. "% change" rows show percent change between 1997 and 2002.
1997
NAICS
code		 1997 NAICS Description Year Establishments Sales ($1,000) Annual payroll ($1,000) Paid employees
561421 Telephone answering services 2002 2,352 2,108,501 1,376,657 65,559
1997 3,102 3,809,953 1,105,646 56,758
% change -24.2 -44.7 24.5 15.5

 

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Industry
Snapshot		 Link to graphic Industry Snapshot
Geographic Distribution -- Telephone answering services: 2002

Data for the Administrative & support & waste management & remediation service sector are published for the U.S., states, metropolitan areas, counties, places, and ZIP Codes.


Table includes only establishments of firms with payroll. Nonemployers are shown above. Introductory text includes scope, methodology, non-sampling error, and confidentiality protection. For descriptions of column headings and rows (industries), click on the appropriate underlined element in the table.
Other
Indus-
tries		 Description Estab-
lish-
ments		 Sales
($1,000)		 Sales
% of
U.S.		 Sales
per capita
($)		 Annual
payroll
($1,000)		 Paid
employees
See other industries in this state United States 2,352 2,108,501 100.00 7.32 1,376,657 65,559
See other industries in this state California 321 307,978 14.61 8.79 117,056 5,045
See other industries in this state Florida 137 292,231 13.86 17.52 162,348 7,818
See other industries in this state Texas 217 128,346 6.09 5.90 91,574 4,312
See other industries in this state Virginia 55 103,982 4.93 14.27 32,310 1,597
See other industries in this state New York 144 93,928 4.45 4.90 42,509 1,988
See other industries in this state Pennsylvania 112 87,161 4.13 7.07 48,056 2,578
See other industries in this state Georgia 67 76,572 3.63 8.91 69,276 2,873
See other industries in this state Ohio 78 68,618 3.25 6.01 64,516 2,237
See other industries in this state Illinois 78 68,468 3.25 5.44 34,101 1,732
See other industries in this state Massachusetts 75 59,896 2.84 9.31 174,010 10,329
See other industries in this state New Jersey 86 58,513 2.78 6.82 21,457 967
See other industries in this state Minnesota 26 58,047 2.75 11.55 24,292 1,568
See other industries in this state Arizona 45 51,885 2.46 9.53 33,605 1,509
See other industries in this state Indiana 38 48,430 2.30 7.87 22,563 761
See other industries in this state Maryland 43 46,273 2.19 8.50 22,340 1,116
See other industries in this state Missouri 45 43,993 2.09 7.74 19,918 513
See other industries in this state Tennessee 40 43,799 2.08 7.57 15,960 751
See other industries in this state Washington 43 41,600 1.97 6.85 27,898 1,157
See other industries in this state North Carolina 52 37,217 1.77 4.48 24,928 1,222
See other industries in this state Wisconsin 29 29,847 1.42 5.49 13,998 599
See other industries in this state Alabama 33 29,463 1.40 6.58 26,518 1,538
See other industries in this state Colorado 47 28,741 1.36 6.39 19,144 878
See other industries in this state Kentucky 24 24,299 1.15 5.94 12,786 797
See other industries in this state Oregon 40 24,044 1.14 6.82 35,979 1,033
See other industries in this state Louisiana 48 24,001 1.14 5.37 11,198 699
See other industries in this state Connecticut 41 23,279 1.10 6.73 42,293 1,822
See other industries in this state West Virginia 13 19,688 0.93 10.91 7,334 380
See other industries in this state Kansas 28 19,427 0.92 7.16 48,527 2,034
See other industries in this state Nebraska 13 13,911 0.66 8.05 9,389 961
See other industries in this state Maine 13 13,284 0.63 10.24 8,210 311
See other industries in this state Oklahoma 36 10,808 0.51 3.10 4,872 234
See other industries in this state Nevada 24 10,556 0.50 4.87 21,129 810
See other industries in this state South Carolina 23 8,699 0.41 2.12 4,054 237
See other industries in this state New Mexico 16 7,782 0.37 4.19 9,716 420
See other industries in this state Utah 20 7,198 0.34 3.09 2,872 156
See other industries in this state Arkansas 19 5,745 0.27 2.12 2,963 236
See other industries in this state Rhode Island 16 5,166 0.25 4.83 2,222 117
See other industries in this state Mississippi 18 5,147 0.24 1.80 2,522 151
See other industries in this state Montana 8 3,770 0.18 4.14 2,015 144
See other industries in this state Hawaii 10 3,617 0.17 2.93 1,783 91
See other industries in this state Idaho 10 2,835 0.13 2.11 1,445 86
See other industries in this state Iowa 16 2,094 0.10 0.71 1,167 99
See other industries in this state Wyoming 14 2,089 0.10 4.19 758 67
See other industries in this state New Hampshire 7 1,698 0.08 1.33 712 40
See other industries in this state North Dakota 3 424 0.02 0.67 191 18
  All other states, including those below 81 63,952 3.03   34,143 1,528
See other industries in this state     Michigan 55 D     D (500-999)
See other industries in this state     South Dakota 6 D     D (250-499)
See other industries in this state     Vermont 7 D     D (250-499)
See other industries in this state     District of Columbia 5 D     D (20-99)
See other industries in this state     Alaska 5 D     D (1-19)
See other industries in this state     Delaware 3 D     D (1-19)

 

Products Lines for Telephone answering services
Product
code 		Product description Sales of
this line
($000)		 Percent of
industry sales
(%)		 Graph
30000 Industry total 2,108,501 100.00
37721 Tel answering (answering calls & relaying messages to clients) 1,942,548 92.13
37722 Telemarketing (prov inbound/outbound-sell pro/take orders, etc) 110,418 5.24
-Other 55,535 2.63

For more product detail, see the AFF links below for Product Lines

 

Products, Size, and Other Data from the Economic Census -- Telephone answering services
Link
to pdf 		Series number Title Link to AFF or Drill-down
tables		 Contents Geography
link to PDF EC02-00C-COMP Comparative Statistics Link to drill-down tables 2002 and 1997 data side by side on a comparable NAICS 1997 basis US, states
link to PDF EC02-56SL-LS Product Lines Link to data in AFF Product Lines by Kind of Business US, states
link to PDF EC02-56SS-SZ Establishment and Firm Size Link to data in AFF Receipts Size of Establishments US
Link to data in AFF Employment Size of Establishments US
Link to data in AFF Single Unit & Multiunit Firms US
Link to data in AFF Receipts Size of Firms US
Link to data in AFF Employment Size of Firms US
Link to data in AFF Concentration by Largest Firms US
Link to data in AFF Legal Form of Organization US
link to PDF EC02-56SX-SB Miscellaneous Subjects Link to data in AFF Exported Services by Selected Kind of Business US, states
Link to data in AFF Receipts by Class of Customer for Administrative & Other Support Services US, states
link to PDF EC02-56I-04 Industry Series   Preliminary data now superseded US
link to PDF EC02-56A Geographic Area Series Link to data in AFF Summary Statistics US, states, counties, metros
Drill-down iconDown arrows link to tables in "drill-down" format for easy navigation. AFF iconAFF icons link to tables in American FactFinder, which supports further manipulation and downloading. link to PDF PDF symbols link to reports in Portable Document Format (PDF). In order to view these files, you will need the Adobe(R) Acrobat(R) Reader which is available free from the Adobe web site.

 

Data from the Other Census Bureau Programs -- NAICS 561421
Hypertext Tables Title (with link to data) Frequency Contents Geography
  County Business Patterns Annual Employees; payroll; number of establishments by employment size of establishment US, states, metro areas, counties
  Service Annual Survey: Administrative & Support and Waste Management & Remediation Services Annual Estimated Revenue for Employer and Nonemployer Firms US
Link to table for this industry Statistics of U.S. Businesses Annual Number of firms, employees, payroll, (and revenue, for 2002 only) by employment-size of the enterprise US, states, metro areas
For more data sets, check a broader NAICS category, such as NAICS 56142 To broader NAICS

 

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Source: 2002 Economic Census   Questions?