Industry Statistics Sampler: NAICS 56142

Industry Statistics Sampler:
NAICS 56142
Telephone call centers

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2002 Economic Census Industry Series Reports

Industry Series data are preliminary and are subject to change; they will be superseded by data released in later reports. Data are released in American FactFinder biweekly and may lag availability in PDF by up to four weeks. Data are released on DVD-ROM quarterly starting in January and may lag availability in PDF by up to four months.

2002 NAICS	Report title	Report number	Release date (PDF)	Full report		Tables only
2002 NAICS	Report title	Report number	Release date (PDF)	Link to PDF	Size in kb	Link to PDF	Size in kb
5614	Business Support Services	EC02-56I-04	07/29/2004		409		223

NAICS Hierarchy: 1997

Introductory text includes scope and methodology. For descriptions of column headings and rows (industries), click on the appropriate underlined element in the table.

Indus-
try
Detail NAICS
code NAICS Title
(and link to definition) Estab-
lish-
ments Sales
($1,000) Annual
payroll
($1,000) Paid
employees

56 Administrative & support & waste management &remediation services 276,393 295,936,350 137,336,983 7,347,366

561 Administrative & support services 260,025 256,590,745 128,438,075 7,066,658

5614 Business support services 32,920 36,026,350 11,899,821 604,575

56142 Telephone call centers 6,271 11,982,655 4,573,680 292,315

561421 Telephone answering services 3,102 3,809,953 1,105,646 56,758

561422 Telemarketing bureaus 3,169 8,172,702 3,468,034 235,557

NAICS code	NAICS Title (and link to definition)	Estab- lish- ments	Sales ($1,000)	Annual payroll ($1,000)	Paid employees
56	Administrative & support & waste management &remediation services	276,393	295,936,350	137,336,983	7,347,366
561	Administrative & support services	260,025	256,590,745	128,438,075	7,066,658
5614	Business support services	32,920	36,026,350	11,899,821	604,575
56142	Telephone call centers	6,271	11,982,655	4,573,680	292,315
561421	Telephone answering services	3,102	3,809,953	1,105,646	56,758
561422	Telemarketing bureaus	3,169	8,172,702	3,468,034	235,557

Table includes only establishments with payroll.

NAICS 56142: Telephone Call Centers . This industry comprises (1) establishments primarily engaged in answering telephone calls and relaying messages to clients and (2) establishments primarily engaged in providing telemarketing services on a contract or fee basis for others, such as promoting clients' products or services by telephone; taking orders for clients by telephone; and soliciting contributions or providing information for clients by telephone. Telemarketing establishments never own the product or provide the service that they are representing and generally can originate and/or receive calls for others.

Geographic Distribution -- Telephone call centers: 1997

Data for the Administrative & support & waste management &remediation services sector are published for the U.S., states, metropolitan areas, counties, places, and ZIP Codes.

For descriptions of column headings and rows (industries), click on the appropriate underlined element in the table.

Other
Indus-
tries State Estab-
lish-
ments Sales
($1,000) Sales
% of
U.S. Annual
payroll
($1,000) Paid
employees

United States 6,271 11,982,655 100.00 4,573,680 292,315

New York 373 1,113,745 9.29 190,358 8,506

Texas 478 1,062,551 8.87 502,893 35,183

California 741 874,113 7.29 351,447 19,187

Florida 491 791,252 6.60 363,977 18,262

Pennsylvania 288 601,410 5.02 192,744 13,914

Missouri 115 538,321 4.49 161,879 8,485

Illinois 274 530,713 4.43 198,718 12,215

Indiana 107 514,078 4.29 111,738 5,457

Nebraska 85 446,057 3.72 212,030 14,048

Ohio 233 428,425 3.58 165,994 10,477

Colorado 142 381,665 3.19 173,899 11,757

Virginia 130 344,939 2.88 146,125 8,901

Maine 30 336,447 2.81 90,320 3,309

Georgia 173 332,516 2.77 112,808 6,955

Iowa 128 311,224 2.60 157,684 12,206

New Jersey 216 300,512 2.51 124,634 8,081

Arizona 171 287,575 2.40 154,369 11,454

Wisconsin 96 253,113 2.11 73,248 4,738

Maryland 109 221,003 1.84 127,625 10,047

Michigan 153 197,102 1.64 56,131 4,020

Utah 55 189,297 1.58 99,703 6,669

Minnesota 123 179,669 1.50 89,430 6,299

Tennessee 100 148,523 1.24 66,262 4,217

Massachusetts 169 131,404 1.10 48,490 3,880

Delaware 22 125,874 1.05 27,028 1,469

Connecticut 94 118,577 0.99 34,728 1,925

Oklahoma 90 117,814 0.98 58,120 6,146

North Carolina 126 109,983 0.92 62,396 4,095

Oregon 104 107,341 0.90 43,002 2,561

Washington 115 94,118 0.79 45,395 4,265

Kansas 70 81,397 0.68 41,789 4,474

South Carolina 49 67,080 0.56 37,385 2,564

Arkansas 27 53,936 0.45 17,273 1,324

West Virginia 28 52,402 0.44 11,655 1,583

North Dakota 32 47,152 0.39 22,923 1,707

Nevada 52 40,832 0.34 15,064 924

New Hampshire 37 35,885 0.30 16,126 719

Alabama 79 35,124 0.29 15,539 1,256

Kentucky 50 24,352 0.20 10,342 813

Rhode Island 27 21,088 0.18 7,690 588

South Dakota 12 14,160 0.12 6,749 861

District of Columbia 14 13,945 0.12 4,709 129

Idaho 27 12,544 0.10 5,703 540

Mississippi 27 8,939 0.07 3,933 393

Montana 23 8,567 0.07 3,688 468

New Mexico 30 8,428 0.07 3,350 222

Wyoming 23 4,221 0.04 2,007 252

Vermont 17 3,318 0.03 1,647 92

Alaska 10 1,662 0.01 814 46

All other states, including those below 106 258,262 2.16 102,119 4,632

Hawaii 27 D D (2500-4999)

Louisiana 79 D D (1000-2499)

State	Estab- lish- ments	Sales ($1,000)	Sales % of U.S.	Annual payroll ($1,000)	Paid employees
United States	6,271	11,982,655	100.00	4,573,680	292,315
New York	373	1,113,745	9.29	190,358	8,506
Texas	478	1,062,551	8.87	502,893	35,183
California	741	874,113	7.29	351,447	19,187
Florida	491	791,252	6.60	363,977	18,262
Pennsylvania	288	601,410	5.02	192,744	13,914
Missouri	115	538,321	4.49	161,879	8,485
Illinois	274	530,713	4.43	198,718	12,215
Indiana	107	514,078	4.29	111,738	5,457
Nebraska	85	446,057	3.72	212,030	14,048
Ohio	233	428,425	3.58	165,994	10,477
Colorado	142	381,665	3.19	173,899	11,757
Virginia	130	344,939	2.88	146,125	8,901
Maine	30	336,447	2.81	90,320	3,309
Georgia	173	332,516	2.77	112,808	6,955
Iowa	128	311,224	2.60	157,684	12,206
New Jersey	216	300,512	2.51	124,634	8,081
Arizona	171	287,575	2.40	154,369	11,454
Wisconsin	96	253,113	2.11	73,248	4,738
Maryland	109	221,003	1.84	127,625	10,047
Michigan	153	197,102	1.64	56,131	4,020
Utah	55	189,297	1.58	99,703	6,669
Minnesota	123	179,669	1.50	89,430	6,299
Tennessee	100	148,523	1.24	66,262	4,217
Massachusetts	169	131,404	1.10	48,490	3,880
Delaware	22	125,874	1.05	27,028	1,469
Connecticut	94	118,577	0.99	34,728	1,925
Oklahoma	90	117,814	0.98	58,120	6,146
North Carolina	126	109,983	0.92	62,396	4,095
Oregon	104	107,341	0.90	43,002	2,561
Washington	115	94,118	0.79	45,395	4,265
Kansas	70	81,397	0.68	41,789	4,474
South Carolina	49	67,080	0.56	37,385	2,564
Arkansas	27	53,936	0.45	17,273	1,324
West Virginia	28	52,402	0.44	11,655	1,583
North Dakota	32	47,152	0.39	22,923	1,707
Nevada	52	40,832	0.34	15,064	924
New Hampshire	37	35,885	0.30	16,126	719
Alabama	79	35,124	0.29	15,539	1,256
Kentucky	50	24,352	0.20	10,342	813
Rhode Island	27	21,088	0.18	7,690	588
South Dakota	12	14,160	0.12	6,749	861
District of Columbia	14	13,945	0.12	4,709	129
Idaho	27	12,544	0.10	5,703	540
Mississippi	27	8,939	0.07	3,933	393
Montana	23	8,567	0.07	3,688	468
New Mexico	30	8,428	0.07	3,350	222
Wyoming	23	4,221	0.04	2,007	252
Vermont	17	3,318	0.03	1,647	92
Alaska	10	1,662	0.01	814	46
All other states, including those below	106	258,262	2.16	102,119	4,632
Hawaii	27	D		D	(2500-4999)
Louisiana	79	D		D	(1000-2499)

D = Withheld to avoid disclosure; N = Not available

Other Data from the 1997 Economic Census

Other Data from the 1997 Economic Census

Hypertext
tables Link
to pdf Series number Title Contents

Down arrows link to tables in hypertext format for easy navigation. PDF symbols link to reports in Portable Document Format (PDF). In order to view these files, you will need the Adobe(R) Acrobat(R) Reader which is available free from the Adobe web site.

Hypertext
tables Link
to pdf Series number Title Contents

EC97X-CS3 Bridge Between NAICS and SIC (national only) Defines comparability of individual industries.

EC97X-CS2 Comparative Statistics (U.S. and states) 1997 and 1992 data side by side on a comparable SIC basis

EC97X-CS4 Nonemployer Statistics (U.S., states, counties, metros) Nonemployers account for 74 % of establishments and 9.0 % of receipts in this sector, but are excluded from the reports below.

EC97S56S-LS Source of Receipts Includes receipts by industry by source or type of receipts for the U.S.

EC97S56S-SZ Establishment and Firm Size Includes firms by receipts size, employment size, legal form of organization, number of units, and concentration in the largest companies for the U.S. Also includes establishments by receipts size and by employment size for the U.S.

EC97S56S-SB Miscellaneous Subjects Includes topics that vary from industry to industry

EC97S56S-SM Summary Republication of key tables from other reports

Series number	Title	Contents
EC97X-CS3	Bridge Between NAICS and SIC (national only)	Defines comparability of individual industries.
EC97X-CS2	Comparative Statistics (U.S. and states)	1997 and 1992 data side by side on a comparable SIC basis
EC97X-CS4	Nonemployer Statistics (U.S., states, counties, metros)	Nonemployers account for 74 % of establishments and 9.0 % of receipts in this sector, but are excluded from the reports below.
EC97S56S-LS	Source of Receipts	Includes receipts by industry by source or type of receipts for the U.S.
EC97S56S-SZ	Establishment and Firm Size	Includes firms by receipts size, employment size, legal form of organization, number of units, and concentration in the largest companies for the U.S. Also includes establishments by receipts size and by employment size for the U.S.
EC97S56S-SB	Miscellaneous Subjects	Includes topics that vary from industry to industry
EC97S56S-SM	Summary	Republication of key tables from other reports

Down arrows link to tables in hypertext format for easy navigation. PDF symbols link to reports in Portable Document Format (PDF). In order to view these files, you will need the Adobe(R) Acrobat(R) Reader which is available free from the Adobe web site.

Data from the Other Census Bureau Programs

Hypertext Tables Title (with link to data) Frequency Smallest Geography Contents

County Business Patterns Annual County, metro area, ZIP Employees; payroll; number of establishments by employment size of establishment

Nonemployer Statistics Annual State, metro area, county Number of establishments and sales of firms with no paid employees

Service Annual Survey: Administrative & Support and Waste Management & Remediation Services Annual U.S. Estimated Revenue for Employer and Nonemployer Firms

Statistics of U.S. Businesses Annual State, metro area Number of firms, employees, payroll, and revenue by employment-size of the enterprise

Title (with link to data)	Frequency	Smallest Geography	Contents
County Business Patterns	Annual	County, metro area, ZIP	Employees; payroll; number of establishments by employment size of establishment
Nonemployer Statistics	Annual	State, metro area, county	Number of establishments and sales of firms with no paid employees
Service Annual Survey: Administrative & Support and Waste Management & Remediation Services	Annual	U.S.	Estimated Revenue for Employer and Nonemployer Firms
Statistics of U.S. Businesses	Annual	State, metro area	Number of firms, employees, payroll, and revenue by employment-size of the enterprise

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Source: 1997 Economic Census

Last revised: December 02 2004 Questions?

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Page Last Modified: December 02, 2004