TSAP ArcGIS Extension Installation Issues & Resolution
Some TSAP digital participants have experienced difficulty installing the extension from the Setup.exe file that’s included on the delivered project disc or enabling the extension once the extension has been installed. Problems related to installation are typically due to unmet system requirements.
Most installation issues are resolved by:
- Updating your ESRI ArcGIS 9.2 Service Pack to Service Pack 3 or later (Build 1380).
- Installing Microsoft .NET Framework (version 2.0.50727 or higher).
- Installing ArcGIS .NET Framework Support
Participants using an ArcEditor license will need to contact the Census Bureau’s Regional Census Center to acquire a software update. (Contacts)
Instructions for Updating the ESRI ArcGIS 9.2 Service Pack
First, determine what “Build” your version of ArcMap is. This can be found after opening ArcMap by clicking on the Help pull-down menu and selecting the About ArcMap option. A window will appear detailing the software version and copyright information; in the upper right corner the Build number will be listed in parentheses. If the Build number is smaller than 1380 it will be necessary to update the ArcGIS Desktop Service Pack. The most recent Service Pack (Service Pack 6) may be downloaded and installed from ESRI’s support website: http://support.esri.com/index.cfm?fa=downloads.patchesServicePacks.viewPatch&PID=15&MetaID=1409
Instructions for Installing Microsoft .NET Framework and ArcGIS .NET Framework Support
The TSAP Extension requires Microsoft .NET Framework (version 2.0.50727 or higher) and the ArcGIS .NET Framework Support software. Participants can confirm .NET Framework installation by checking to see if the following directories are present on their hard drive:
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727
C:\Program Files\ArcGIS\DotNet
If these directories are not present, participants will need to install the correct version of .NET Framework and repair their ArcGIS installation to include .NET Support. The link below to ESRI’s Support website contains a complete explanation and remedy instructions for both .NET Framework and .NET Framework Support installation.
http://support.esri.com/index.cfm?fa=knowledgebase.techarticles.articleShow&d=34178
This symbol
indicates a link to a non-government web site. Our linking to these sites does not constitute an endorsement of any products, services or the information found on them. Once you link to another site you are subject to the policies of the new site.