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Property Owners & Managers Survey (POMS)
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Table 4.
Retaining Tenants and Property Maintenance of Multifamily
Properties by Number of Units in Property
Total 50 or
United Less than 5 to 49 more
States 5 units units units
Reasons for minimizing tenant turnover
Trying to minimize tenant turnover 55.2% 52.1% 67.6% 80.2%
Maintain a stable tenant population 66.4% 61.9% 80.2% 86.4%
Retain desirable tenants 75.4% 75.8% 74.4% 73.8%
Minimize turnover costs 65.7% 63.7% 71.3% 78.7%
Techniques to minimize tenant turnover
Rent concessions or reductions 27.2% 28.1% 24.2% 25.9%
Increasing level of maintenance 40.5% 38.5% 46.6% 50.4%
Redecorating or upgrading units 46.5% 44.4% 52.0% 59.9%
Making other improvements 41.1% 38.8% 46.6% 62.1%
Improving services to tenant 35.3% 31.4% 44.9% 67.0%
Trying to increase tenant turnover 0.7% 0.6% 1.1% 1.3%
Current maintenance program
Most maintenance postponed 6.0% 6.1% 5.9% 2.1%
Minor problems postponed 12.5% 12.9% 11.0% 5.7%
All maintenance handled immediately 81.6% 81.0% 83.0% 92.3%
Capital improvements in last 5 years 52.1% 52.1% 50.9% 61.9%
Upgrading heating system 44.8% 46.1% 40.0% 35.8%
Replacement of kitchen facilities 48.1% 46.9% 54.6% 45.3%
Renovation of bathroom facilities 49.1% 49.6% 48.8% 34.3%
Work done to unit in last 5 years 92.8% 93.1% 91.4% 91.4%
Interior painted 82.3% 82.3% 82.5% 81.7%
Some/all kitchen appliances replaced 43.9% 45.2% 38.7% 37.2%
Some/all bathroom fixtures replaced 37.1% 38.7% 30.7% 25.3%
Carpets replaced 39.2% 39.1% 39.4% 44.1%
Heating/air conditioning repaired 35.9% 37.1% 30.6% 30.5%
Building roof repaired/replaced 39.8% 38.9% 44.4% 39.7%
Current or planned changes to property 9.9% 8.6% 14.4% 24.8%
Converting to condo/coop ownership 3.8% 4.5% 1.6% 4.5%
Converting units to non-residential use 3.5% 4.4% 1.5% 1.2%
Renovating or replacing features 84.8% 82.5% 90.6% 89.8%
Combining units to make larger units 2.5% 2.9% 1.5% 2.6%
Working to change tenant population1 3.4% 11.0% 18.8% 20.6%
Note: For some items in this table, the percentages are given only for
the top categories and may not add to 100%.
Go to Summary Tables
Contact the Financial and Market Characteristics Branch at 301-763-3199 or visit
ask.census.gov for further information on Property Owners & Managers Survey (POMS) Data.
Source: U.S. Census Bureau, Housing and Household Economic Statistics Division
Last Revised: December 17, 2004
