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National Processing Center (NPC)

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Surveys Conducted by the National Processing Center Contact Centers

A survey is a method of collecting and analyzing social, economic and geographic data. It provides information about the conditions of the United States, states and counties. Throughout the decade between censuses, we are continually conducting surveys to produce a general view and comprehensive study of the United States’ social and economic conditions.

The Census Bureau collects and provides timely and relevant, quality data about the people and economy of the United States. In a variety of surveys and censuses, evolving from the first census in 1790, the Census Bureau provides official information about America’s people, businesses, industries, and institutions.

We collect data through telephone interviews. Below is a list of some of the larger surveys that our contact centers handle:

The contact centers are open 7 days a week and cover all time zones. They answer respondents’ questions, handle both incoming and outgoing calls, assist in completion of surveys over the phone, resend paper surveys, assist in non-English survey completion, and offer phone questionnaire assistance on surveys.

Source: U.S. Census Bureau  |  National Processing Center  |  Last Revised: February 12, 2013