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# Draft RFP Section/
Question and Answer 1 B3.1(g) Does this imply that equipment for the Telephone operation can be leased? Yes. 2 B3.1 (h) It is correct to assume that the short form is for pricing only? The system design will be affected by the support of additional forms. Yes 3 B3.1 (j) Has check-in permissible backlog been reduced from 48 hours (see sec C.4.3.2) to 24 hours? No, that was an error. 4 B3.1 (l) Two shifts for the data centers, as opposed to three shifts affects the DRIS system design. Is the two-shift assumption for pricing only? Yes. 5 B3.1(o) Does the Census Bureau require the vendor to have more than one IVR service provider? No. 6 B.1 (a) General Will pricing assumptions for the Field interface be added in the final RFP? Yes. 7 B.3.3 2008 Dress Rehearsal (DR) Facilities Does the Bureau of Census no longer wish to hold the Dress Rehearsal in Jeffersonville, IN? (Ref. C.1) The Dress Rehearsal will be held in Jeffersonville, IN. 8 B3.4 (b) Please clarify the 99.9% accept rate and 99.8% accuracy. We will add a clarification in the November 2004 version of the re-drafted RFP. 9 B3.4.2(a) Does the Census Bureau require voice and data monitoring for remote monitoring or is voice only monitoring the requirement? Voice only monitoring is the minimum requirement. Data monitoring is desirable but, optional considering technical and cost feasibility. 10 B3.5.2(b) Previously, the volume of 9 million calls was referenced (B3.2). Does this mean that 6.4 million of those calls will be received during the period March 16-March 30, 2010, while the other 2.6 million calls will be received outside that peak period? Yes. 11 B3.5.2(c) Is the weighted average duration for all calls in the IVR estimated at 432 seconds for those retain as well as those transferred to a call center? This would imply that the 40% of all calls retained in the IVR would have a significantly higher duration than those transferred to a call center. Yes. See Atch J.8 for further breakdown. 12 B3.6.2(b) Are the correct dates for the dress rehearsal peak period actually March 16-March 30, 2008, not 2010? Yes. 13 For pricing purposes, should the contractor assume that workflow & control physical hardware and staff work locations are co-located with other DRIS facilities? Please clarify the question. 14 B.10 In reference to Table B-10 is the "FTE Summary by Phase" expressed as headcount number or cost? Headcount 15 B.11 In reference to Table B-11 is the "Summary by Fiscal Year" by FTEs or by cost? Headcount 16 B-61-73 Please define Middleware. The table heading was incorrect. We fixed this in the November 2004 re-draft. 17 B-3.4 In reference to B-3.4 the government specified recognition and quality assurance rate. If the contractor believes that the recognition and quality assurance rates can be exceeded (e.g., 5500 kdph vs 5000 kdph), is the contractor allowed to price with exceeded rate(s) provided sufficient justification is included in the Technical and Cost Volumes? The Government would like offerors to use the Government provided pricing assumptions when preparing the cost tables. However, if the offeror believes these rates can be exceeded, the offeror can provide this information along with a justification and cost savings separate from the cost tables in the cost proposal. The Government will use this information when evaluating the strengths, weaknesses and risks of an offeror's proposal. Note that offerors don't have to use the Government provided assumptions for their technical proposal, however, they should provide information on the assumptions used for the technical solution.
Source: U.S. Census Bureau
Last Revised: March 17, 2010