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A Taxonomy of Usability Issues in US Census Bureau Web Sites: A Review of 12 Years of Web Site Usability Test Reports
Jennifer C. Romano Bergstrom, Jennifer M. Chen, and Temika Holland
ABSTRACT
Ensuring one’s Web site is usable is essential to ensuring an effective, efficient and satisfying experience for users. In a review of 12 years of Web site usability tests at the US Census Bureau, the most prevalent usability issues were discovered. The majority of issues across all the tests concerned Web site navigation, text and terminology, user expectations and Web site organization. This paper describes the top 10 usability issues and provides recommendations for avoiding such issues.
CITATION:
Jennifer C. Romano Bergstrom, Jennifer M. Chen, and Temika Holland . (2011). A Taxonomy of Usability Issues in US Census Bureau Web Sites: A Review of 12 Years of Web Site Usability Test Reports. Center for Survey Measurement, Research and Methodology Directorate (Survey Methodology #2011-09). U.S. Census Bureau. Available online at <http://www.census.gov/srd/papers/pdf/ssm2011-09.pdf>.
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