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Cognitive and Usability Pretesting of the Online Version of the Puerto Rico Community Survey in Spanish and English

Jennifer Leeman, Marissa Fond, and Kathleen T. Ashenfelter

ABSTRACT

This report summarizes the findings from cognitive testing and eye-tracking analysis conducted as part of the usability testing of the online version of the Puerto Rico Community Survey, carried out in January 2011 in Puerto Rico. Cognitive testing revealed various issues related to translations of survey content and navigation elements. Testing also identified some contentrelated difficulties, several of which were specific to the Puerto Rican context. Analysis of the eye-tracking data provided additional evidence of user difficulty. Recommendations for immediate implementation and suggestions for further testing are provided.

CITATION:

Jennifer Leeman, Marissa Fond, and Kathleen T. Ashenfelter. (2012). Cognitive and Usability Pretesting of the Online Version of the Puerto Rico Community Survey in Spanish and English. Research and Methodology Directorate, Center for Survey Measurement Study Series (Survey Methodology #2012-09). U.S. Census Bureau. Available online at <http://www.census.gov/srd/papers/pdf/ssm2012-09.pdf>.

Source: U.S. Census Bureau, Research and Methodology Directorate, Center for Survey Measurement

Published online: September 11, 2012
Last revised: September 11, 2012

 


Source: U.S. Census Bureau | Research and Methodology Directorate | Center for Survey Measurement | (301) 763-3215 (or chad.eric.russell@census.gov) |   Last Revised: September 11, 2013