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The Department of Commerce, US Census Bureau (USCB) 2020 Census Questionnaire Assistance (CQA) Program, Program Management Office, intends to compete its requirement for the creation, test and operation of a multi-channel contact center in support of the 2020 CQA Program. The acquisition will be conducted using a multi-step process. STEP ONE will be conducted pursuant to Federal Acquisition Regulation (FAR) 15.202, Advisory multi-step process. Instructions for STEP ONE were published on FEDBIZOPPS on November 18, 2015. STEP TWO will include the release of a final solicitation, receipt of full proposals, evaluation of proposals and contract award.

Additional information will be posted here as it becomes available.

Advisory Down Select Results

Pre-proposal Conference Information

DRAFT Attachment J-8 - Cost Model

Comments requested by 2:00 pm ET, December 29, 2015. Send comments to with subject line "[company name]-DRAFT J-8 comments-2020 CQA".

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