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Simulated Effects of Changing Calling Parameters and Workload Size on CATI Productivity

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Simulated Effects of Changing Calling Parameters and Workload Size on CATI Productivity

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Simulated Effects of Changing Calling Parameters and Workload Size on Computer Assisted Telephone Interview Productivity in the American Community Survey
Download Simulated Effects of Changing Calling Parameters and Workload Size on Computer Assisted Telephone Interview Productivity in the American Community Survey [PDF - <1.0 MB]

​As part of data collection for the American Community Survey (ACS), the Census Bureau sends out surveys on a monthly basis.  Respondents are encouraged to respond using either the Internet or by filling out a paper form.  Survey respondents who do not respond within the first month are contacted using a computer-assisted telephone interview (CATI).   However, like many telephone surveys, the Census Bureau is finding that the number of cases resulting in a completed interview is declining over time, making the CATI operation costly and inefficient.  The purpose of this research is to examine ways to improve efficiency within the telephone calling centers by reducing the maximum number of callback attempts per case or by sending fewer cases to CATI.

Others in Series

Working Paper
Model-Based Mode of Data Collection Switching from Internet to Mail
December 12, 2013
Describes research exploring the feasibility and benefits of applying adaptive survey design methods to switch ACS sample cases from Internet to mail.
Working Paper
ACS: Sample Representivity for American Indian Areas
December 13, 2013
Report gives indication of how representative the interviewed housing units in the ACS are of ACS nonrespondents and sampling frame in American Indian areas.
Working Paper
2015 ACS Mail Contact Strategy Modification Test
December 17, 2015
Learn more about the 2015 ACS Mail Contact Strategy Modification Test.
Page Last Revised - October 8, 2021
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