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For Immediate Release: Thursday, April 02, 2020

U.S. Census Bureau Statement on 2020 Census Call Centers

Press Release Number CB20-RTQ.12

APRIL 2, 2020 — The public can respond to the 2020 Census online, by phone or by mail. Due to staffing adjustments driven by guidance from federal, state and local health authorities regarding COVID-19, the Census Bureau is working to mitigate the impact on 2020 Census call centers. In limited instances, these staffing adjustments have led to increases in call wait times, affecting different languages at different times. We are actively working to reduce these wait times as we continue to offer phone support in English and 12 additional languages. Every census response is important and the Census Bureau appreciates your patience as we respond to incoming requests.

All households are reminded that they can respond online anytime at 2020census.gov in the following languages: English, Spanish, Chinese, Vietnamese, Korean, Russian, Arabic, Tagalog, Polish, French, Haitian Creole, Portuguese and Japanese. The Census Bureau also offers webpages and 2020 Census guides in 59 languages, including American Sign Language, in addition to guides in Braille and large print. Visit our Language Support webpage for more information.



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Page Last Revised - October 8, 2021
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