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Devotion in the Hardest of Times

Thu Jul 07 2011
Robert Groves
Component ID: #ti1763314913

As a recent post noted, we have decided that the Census Bureau can take advantage of new management technologies, improve the supervision of interviewers, and reduce management costs by closing six of the twelve regional offices that have been a feature of the organization since 1961. We have initiated an 18 month transition to the new structure to minimize the disruption of the changes to our data collections. The jobs of the approximately 6500 field interviewers remain exactly the same. They will gradually move from reporting to multiple persons working out of one of 12 offices to reporting to a single local supervisor, working out of his/her home. About 300 office staff are affected by the decision.

Component ID: #ti519910083

I’ve just completed trips to visit the six regional offices that will be closed under our decision. These were difficult meetings for all involved. The affected staff were filled with completely reasonable questions: Why is this happening? What opportunities will I have in the future organization? What is the schedule of moving responsibilities from the closing offices? Why was our office closed and not another?

Component ID: #ti1417380434

The meetings were a testament to the devotion and commitment of our staff to their jobs. They are proud of their hard work, their single-minded attention to high quality data, and their being a key part of the mission of the Census Bureau to provide accurate statistical information for the benefit of all Americans. They think of themselves as serving the public, and they put up with the bureaucracy of a large organization because of that public service goal. I came away with renewed admiration for them and thankful that there are such people in our country.

Component ID: #ti1417380433

In my professional judgment the Census Bureau must find every way possible to become more efficient in all of its processes. The costs of measuring the American society and American business are increasing each year. Continuing to do the same thing means continuously declining productivity and higher costs. Americans are a busy lot and their day-to-day lives offer hardships and challenges. Our interviewers find themselves working more hours to accommodate the needs and concerns of the persons sampled into our surveys, so each interview obtained costs more money than in the past.

Component ID: #ti1417380432

The needed efficiencies at the Census Bureau will come from streamlining work processes, enhancing the use of common IT systems, knocking down the bureaucratic silos that prevent sharing of information, and liberating all the staff to suggest improvements. Some of those steps must necessarily cause disruptions in the lives of our employees, but knowing that does not make it any easier for a staff member going through the experience. Unfortunately, I believe that if we avoid implementing such changes now, the only result will be later, more drastic, more painful changes imposed by external forces quickly and chaotically.

Component ID: #ti1417380431

The vast majority of costs we have at the Census Bureau are salaries. Therefore, enhancing cost efficiency usually affects persons. When we can make changes in a coordinated way we can move existing staff to other internal vacancies, reducing the disruption. We are attempting to do that with the affected regional office staff.

Component ID: #ti1417380430

During such moments the real character of an organization arises. The character I witnessed was moving to behold. One of the most poignant and telling questions that arose in most of the offices was “How can I help?” — this from staff who had just learned that their office was closing. These are remarkable public servants who deserve our utmost respect.

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