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National Processing Center (NPC)

The National Processing Center (NPC) is the U.S. Census Bureau’s primary center for mail processing, survey processing, data capture, and imaging/scanning. We have two Contact Centers that respond to caller inquiries and conduct telephone interviews.

Call from an Interviewer
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Call from an Interviewer

If you would like to verify that the person calling you is a Census Bureau employee, enter the name into the Census Bureau Staff Search.

To verify whether the survey is legitimate, please review our alphabetical list of All Surveys.

How to identify a phone call from the Census Bureau

The Census Bureau conducts over 100 surveys in addition to the decennial census count. If your address was selected to participate in one of these surveys, we may call you to participate. Some surveys are done exclusively by phone. We might also call you if we do not find you at home or when a personal visit is not convenient. You may receive a call from one of our contact centers or from a field representative.

Contact centers, household surveys

For household surveys, the Census Bureau uses two contact centers: one in Jeffersonville, Indiana, and the other in Tucson, Arizona. The caller will identify themselves and the name of the survey. If they are unable to reach you, they will leave a message with a case ID associated with your survey.

Most Census Bureau calls asking you to participate in a survey originate from one of the following numbers:

  • (812) 218-3144, Jeffersonville Contact Center
  • (520) 798-4152, Tucson Contact Center

If you receive a call and wish to independently verify that a number is from the Census Bureau, you can call one of the following numbers:

  • 1-800-523-3205   Jeffersonville, IN
  • 1-800-642-0469   Tucson, AZ
  • 1-800-923-8282   Customer Service Center

Field representatives

Field representatives who do in-person interviews may also call you. To verify that a caller is a Census Bureau field representative, you can enter their name in the Census Bureau Staff Directory Search, a database that lists name and contact information for all Census Bureau employees.

We do not publish the cell phone numbers of our field representatives on our staff search website. Census Bureau field representatives report to one of six Regional Offices across the country.

The Census Bureau is committed to safeguarding the information of survey participants so that we can provide the country with high quality statistics.

Related Information

Page Last Revised - November 18, 2021
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