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National Processing Center (NPC)

Call from an Interviewer
  • About NPC
  • Call from an Interviewer
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Call from an Interviewer
Component ID: #ti1326941440

If you would like to verify that the person calling you is a Census Bureau employee, enter the name into the Census Bureau Staff Search.

Component ID: #ti414566065

To verify whether the survey is legitimate, please review our alphabetical list of All Surveys.

Component ID: #ti1562271306

How to identify a phone call from the Census Bureau

If your address was selected to be in a survey, we may call you to participate. Some surveys are done exclusively by phone. We might also call you if we do not find you at home or when a personal visit is not convenient.

You may receive a call from one of our contact centers or from a field representative.

Component ID: #ti239565394

Contact centers

The Census Bureau uses two contact centers, one in Jeffersonville, Indiana, and the other in Tucson, Arizona. The caller will identify themselves and the name of the survey. If they are unable to reach you, they will leave a message with a case ID associated with your survey.

Most Census Bureau calls asking you to participate in a survey originate from one of the following numbers:

  • (812) 218-3144, Jeffersonville Contact Center
  • (520) 798-4152, Tucson Contact Center

If you receive a call and wish to independently verify that a number is from the Census Bureau, you can call one of the following numbers:

  • 1-800-523-3205   Jeffersonville, IN
  • 1-800-642-0469   Tucson, AZ
  • 1-800-923-8282   Customer Service Center

Component ID: #ti182403223

Field representatives

Field representatives who primarily do in-person interviews may also call you. To verify that a person is a Census Bureau field representative, you can enter their name in the Census Bureau Staff Search, a database that lists name and contact information for all Census Bureau employees.

We do not publish the cell phone numbers of our field representatives on our staff search website. However, the staff search function will identify our field representatives by name and email address.

You can also call the Census Bureau Regional Office associated with your state to verify that the individual is a Census Bureau employee or to speak with their supervisor.

Component ID: #ti2062682413

The Census Bureau is committed to safeguarding the information of survey participants so that we can provide the country with high quality statistics.

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