National Processing Center (NPC)

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National Processing Center (NPC)

FAQs

National Processing Center (NPC)

Component ID: #ti1718938136

The National Processing Center (NPC) is the U.S. Census Bureau’s primary center for mail processing, survey processing, data capture, and imaging/scanning. We have two Contact Centers that respond to caller inquiries and conduct telephone interviews.

Component ID: #ti862082727

If you want to verify that the person who called you is a Census Bureau employee and know the name of the person who contacted you, you may enter the name into the Census Bureau Staff Search.

If you want to verify the toll-free number or the local number displayed on Caller ID is legitimate, please visit Call from an Interviewer.

Component ID: #ti467184488

If you have been contacted about a survey or census and

want to verify that the person who called you is a Census Bureau employee, but do not know the name of the person who contacted you,
have a question about a survey form you received, or
need to return a call about one of our surveys

please contact us at one of these numbers:

1-800-523-3205 Jeffersonville, IN
1-800-642-0469 Tucson, AZ
1-800-877-8339 TDD/TTY

Component ID: #ti467184487

Hours of operation for the contact centers:

Jeffersonville, IN (Eastern)
Monday - Friday:	7AM to 9PM
Saturday:	7AM to 9PM
Sunday:	11AM to 9PM

Tucson, AZ (Mountain)
Monday - Friday:	6AM to 10PM
Saturday:	7AM to 7:30PM
Sunday:	9AM to 10PM

Additional language specialties may be available.

Component ID: #ti467184486

If you have questions about any of our operations, you can contact us via NPC.Call.Center.Info@census.gov.

If you have not been contacted about a survey or census and are looking for general Census Bureau information, please call 301-763-INFO (4636) or 800-923-8282 to speak with a Customer Service Representative.

Related Information

Regional Offices