A Usability and Eye-Tracking Evaluation of the Economic Census Web Site
A Usability and Eye-Tracking Evaluation of the Economic Census Web Site
SSM2008-11
Abstract
In August 2008, the U.S. Census Bureau Statistical Research Division (SRD) conducted usability testing to evaluate the newly designed Economic Census (Econ) Web site. The testing evaluated the success and satisfaction of seven externally recruited participants with the Web site. Usability testing revealed several usability problems, including lack of visibility for the top navigation bar, noninformative information on the main page and multiple confusing ways to retrieve data. Recommendations were provided to the Econ team. This report provides a complete summary of the findings of this usability evaluation. Recommendations are provided to improve the usability of and satisfaction with the Economic Census Web site.
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