CBP: Automated Commercial Environment (ACE) Support Desk

ace.support@cbp.dhs.gov
1-866-530-4172 option 1, then option 2

ACE Secure Data Portal Registration

• Guides users on how to start the registration process and locate available training and documentation.
• Assists you in finding the Import Side Trade Account Owner (TAO) for users with existing import accounts.
• Troubleshoots technical errors with ACE Portal accounts or WEBFORM emails.

ACE Portal Logins

• Retrieves the Shared Secret Value. Note: Account ID provided in the email is your Shared Secret Value.
• Resets TAO passwords.
• Performs login reactivations.
• Updates email address. Note: Login IDs are associated to an individual and are not to be used by anyone else.

Modifying the ACE Portal Company Structure

• Removes mistyped Employer Identification Numbers (EINs).
• Restructures exporter and importer views.
• Changes or updates the TAO.

Running Reports

• Performs basic steps to Request Authorization for Export Reports (additional support is found with the Trade Outreach Branch at the Census Bureau).
• Assigns roles to users once authorized.
• Troubleshoots problems when running reports.

Export Filing

• Troubleshoots issues when trying to access ACE AESDirect through “Submit AESDirect Filing” link.

International Trade Management Division (ITMD)

1-800-549-0595

Option 1 – Data Collection Branch
askaes@census.gov

• Helps with signing up for the ACE Export Online Application.
• Assists in completing Electronic Export Information (EEI) data elements within the Export Filing Portal (ACE AESDirect).
• Escalates any Export Filing Portal technical issues to CBP.
• Assists users with AES Fatal Errors, Compliance Alerts and other informational messages received in the Export Filing Portal.

Option 2 – Micro Analysis Branch
EID.ScheduleB@census.gov

• Assists users with commodity classification.
• Helps resolve Schedule B/HTS Code reporting issues.
• Analyzes parameter change requests for repetitive verify messages.

Option 3 – Trade Regulations Branch ITMD.askregs@census.gov

• Clarifies the Foreign Trade Regulations.
• Helps users understand their roles and responsibilities in an export transaction.
• Assists with Voluntary Self-Disclosures.

Option 4 – Macro Analysis Branch EID.international.trade.data@census.gov

• Answers trade data questions about U.S. International Trade Statistics.

Option 5 – Trade Outreach Branch ITMD.exportreports@census.gov

• Assists customers with Certificate of Authority (COA) letter and other processing for ACE Export Reports authorization.
• Provides support on running ACE Export Reports.
• Screens and vets companies to receive access to the ACE Export Reports.