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The 2020 Census, Next Steps and a Heartfelt Thanks. Read More.

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Responding to the American Community Survey online is:

Safe, secure and confidential—your information and privacy are protected.

Economical—it's the least expensive way to respond to the survey—saving taxpayers money.

Greener—it helps conserve paper.

User-friendly—offering you help screens and the ability to review your answers.

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How do I get started?

ACS User ID

  • Gather the materials we mailed to you, including the address label.
  • Go to https://respond.census.gov/acs
  • Input the information from the address label (as shown below). If you don't have your materials, you can call 1-800-354-7271 to get your User ID.
  • The system will automatically generate a PIN. Please remember your PIN.
  • The PIN will allow you to log back into the survey if the session times out or if you need to come back later. For security purposes, the session will time out, i.e. automatically log you out of the survey page, if left idle for more than 15 minutes.
  • If you provided an answer to one of the security questions during your initial login, you can reset your PIN if lost or forgotten. Enter your User ID at https://respond.census.gov/acs, and select the "Click here if you do not know your PIN" link.


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This video tutorial walks the viewer through step-by-step instructions on how to fill out and return the online ACS form via the internet.

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Can you reset my PIN ?

  • If you provided an answer to one of the security questions during your initial login, you can reset your PIN. Enter your User ID at https://respond.census.gov/acs, and select the "Click here if you do not know your PIN" link.
  • If you did not provide an answer to one of the security questions, please call 1-800-354-7271 to reset your PIN.

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Should I respond online or by mail?

  • After you reply online, you may receive a questionnaire in the mail. You do not need to mail it back if you have completed the online survey.
  • If you prefer not to respond online, please fill out the questionnaire you will receive in the mail and send it back in the postage-paid envelope.
  • If you have lost or forgotten your PIN, please fill out the questionnaire you will receive in the mail and send it back in the postage-paid envelope.

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Can everyone respond online?

Responding online is NOT an option at this time for the following groups:

  • People living in Puerto Rico
  • People living in group housing
  • People living in homes where the Census Bureau has an incomplete mailing address

 

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